Difference between revisions of "EMAC Support Services"
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| − | EMAC | + | EMAC has multiple levels of support, from general support included with every purchase, to detailed support covered on a contractual basis. If an issue arises with your EMAC product, our support services will be able to [[help]] you. |
== Standard Support == | == Standard Support == | ||
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* Software implementation | * Software implementation | ||
* EMAC specific software | * EMAC specific software | ||
| + | EMAC tests and evaluates all products prior to shipping to ensure complete functionality. However, if a product exhibits a manufacturing defect, EMAC will repair or replace (with the same or equivalent model) the product at no charge to the customer if still within the limited warranty period. | ||
| + | |||
General support does not cover problems unrelated to EMAC products such as issues with Linux, non-EMAC specific software (e.g. Eclipse IDE, QT creator), etc. Issues not covered by general support are usually covered by purchasing a Support Contract. | General support does not cover problems unrelated to EMAC products such as issues with Linux, non-EMAC specific software (e.g. Eclipse IDE, QT creator), etc. Issues not covered by general support are usually covered by purchasing a Support Contract. | ||
== Contractual Support == | == Contractual Support == | ||
Revision as of 09:58, 24 October 2013
EMAC has multiple levels of support, from general support included with every purchase, to detailed support covered on a contractual basis. If an issue arises with your EMAC product, our support services will be able to help you.
Standard Support
Support is handled primarily through an email/ticket system, but phone support is also available. EMAC will provide support for general issues such as:
- Hardware problems
- Software implementation
- EMAC specific software
EMAC tests and evaluates all products prior to shipping to ensure complete functionality. However, if a product exhibits a manufacturing defect, EMAC will repair or replace (with the same or equivalent model) the product at no charge to the customer if still within the limited warranty period.
General support does not cover problems unrelated to EMAC products such as issues with Linux, non-EMAC specific software (e.g. Eclipse IDE, QT creator), etc. Issues not covered by general support are usually covered by purchasing a Support Contract.
Contractual Support
EMAC can provide customers with enhanced technical support on a contractual basis. Support requests can be submitted in one of two ways, either email/ticket support or phone support. Email/ticket support takes longer but costs less, while phone support provides the fastest response at a higher cost. A combination of the two support types may be used at their respective prices.
For pricing on Support Contracts, please contact EMAC directly.
Custom Builds
EMAC can configure all manner of custom Linux software packages. If you require any additional software packages, custom kernel or application development support not provided in the standard build, contact the sales department directlyfor a quote. Once a custom build has been made to your requirements, the build will be given a custom part number and kept on an EMAC server. Future purchases of that part number are guaranteed to be identical to the original.
